FAQs

FAQs

HOW DO I MAKE A PURCHASE?

Shopping on our ELN Living website is easy. 

Once you have found an item, select your size and use the 'ADD TO CART' button underneath the item description. Review the items in your shopping cart by selecting the 'CART' link at the top of the page. You can add products or use the 'REMOVE FROM BASKET' button to delete items from your cart. Click on 'PROCEED TO PURCHASE' to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    It's not at all required, you can definitely process your ELN Living order as a "Guest" or you can sign up and you will be able to enjoy the following benefits through your ELN LIVING account:

    • Track your orders and review past purchases
    • Request your return or exchange directly from your account
    • Be notified when new stock arrives
    • Save your address and card details for faster shopping
    • Manage your account details, order history and email preferences and see order status.

    I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

    No worries, if you've forgotten your password, follow the 'Forgotten Password' instructions on the MY ACCOUNT page. You'll be prompted to reset your password.

    HOW DO I KNOW IF AN ITEM IS IN STOCK?

    All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed processing your order and making a purchase. Some items featured on this website are of limited stock or one of a kind; if you see an item is 'sold out' notify us and we'll email should we restock again in the future.

    IS IT SAFE TO USE MY CREDIT OR DEBIT CARD ONLINE WITH YOU?

    Your personal online security is important to us. We use Shopify Payments, managed by the popular banking system STRIPE, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed securely, 100% of the time. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. We have installed a personalized Fraud Alert program that protects you from any online theft. 

    ELN Living accepts all Visa, MasterCard and American Express credit card payments. 

    WHICH COUNTRIES DOES ELN LIVING SHIP TO?

      We ship globally; you will have the option at checkout to choose your preferred method of international shipping.

      DO YOU SHIP TO POST OFFICE BOXES OR FREIGHT FORWARDING ADDRESSES?

        At this time ELN LIVING does not ship to PO boxes without a recognized street address associated with the PO Box digits. WC does not deliver to forwarding addresses.

        HOW MUCH TAXES AND DUTIES WILL I HAVE TO PAY?

          Prices displayed on our ELN LIVING website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on your Order Summary page.

          HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL IT COST?

            For information on delivery and shipping charges to your destination, please view our information on our ELN LIVING Shipping Info page.

            CAN I TRACK MY ORDER?

              Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered on our JOIN page, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'.

              HOW DO I RETURN OR EXCHANGE AN ITEM?

                For detailed information on our ELN Living Returns Policy, please visit that page for further explanation.

                IS MY PERSONAL INFORMATION KEPT PRIVATE?

                Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. You can read more on our ELN Living Terms of Use and Privacy Policy pages.